Privacy Policy

1. Introduction

MAAS LOGISTICS SARL ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and logistics services. This policy is designed to comply with international data protection standards, including GDPR principles, and the data protection laws of the Republic of Djibouti.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and business contact information
• Company name, tax identification number, and business registration details
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Shipment details, cargo information, and tracking data
• Communication records and customer service interactions

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Website usage data, including pages visited and time spent
• Cookies and similar tracking technologies (see our Cookie Policy)
• Geolocation data (with your consent) for shipment tracking

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our logistics services
• To process shipments, handle customs clearance, and manage deliveries
• To communicate with you about your shipments, services, and account
• To process payments and maintain billing records
• To improve our services, website functionality, and customer experience
• To comply with legal obligations, including customs and import/export regulations
• To prevent fraud, enhance security, and protect our legal rights
• To send marketing communications (with your consent, where required)

4. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill our logistics services
• Legal Obligation: Compliance with customs, tax, and transportation regulations
• Legitimate Interests: Improving services, fraud prevention, and business operations
• Consent: Marketing communications and optional data processing (you may withdraw consent at any time)

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Carriers, customs brokers, warehouse operators, and payment processors
• Government Authorities: Customs agencies, tax authorities, and regulatory bodies in Djibouti and other countries
• Business Partners: Airlines, shipping lines, and logistics partners necessary for service delivery
• Legal Compliance: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (your data will remain protected)

We do not sell your personal information to third parties for marketing purposes.

6. International Data Transfers

As an international logistics company, your data may be transferred to and processed in countries outside of Djibouti, including countries that may not have the same data protection laws. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information during international transfers.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, access controls, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including tax and customs records retention requirements), resolve disputes, and enforce our agreements. Typical retention periods are 7-10 years for business records, as required by Djibouti law.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at: info@maasdi.com

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in Djibouti or your country of residence.